Privacy Policy

1. Who We Are

A1 Freedom Pest Control is a licensed and insured pest management company (Licence No. L011850) operating across South East Melbourne, Victoria, Australia. Our registered address is 37 Flanagan Ave, Officer VIC 3809.

For privacy-related enquiries, contact us at:

• Email: a1freedompest@gmail.com
• Phone: 0432 700 001

2. Information We Collect

2.1 Information You Provide

When you request a quote, book a service, or contact us, we may collect:

• Full name
• Phone number and email address
• Residential or business address (including suburb and postcode)
• Details about the pest issue or service required
• Payment information (processed securely via third-party providers — we do not store card details)

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and approximate location
• Browser type and operating system
• Pages visited, time spent, and referring URL
• UTM parameters and campaign tracking data
• Cookie identifiers (see Section 6)

2.3 Information from Third Parties

We may receive information from advertising platforms (e.g. Google Ads, Meta), analytics providers, and review platforms when you interact with our ads or listings.

3. How We Use Your Information

We use your personal information to:

• Respond to quote requests and service enquiries
• Schedule and confirm pest control appointments
• Process payments and issue invoices
• Send appointment reminders and follow-up communications
• Improve our website, services, and customer experience
• Send promotional emails or SMS (you may opt out at any time)
• Comply with legal obligations under Australian law
• Analyse website traffic and marketing effectiveness

We will not use your information for any purpose that is incompatible with the above without your prior consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service Providers: Third-party contractors who assist with email delivery, payment processing, scheduling software, and IT services — bound by confidentiality obligations.
• Analytics & Advertising Platforms: Google Analytics, Google Ads, Meta Pixel — to measure marketing performance. Data shared is aggregated or pseudonymous where possible.
• Legal Authorities: Where required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Typically:

• Customer records: up to 7 years (in line with Australian tax and record-keeping requirements)
• Website enquiry data: up to 3 years
• Marketing opt-out records: indefinitely (to honour your preference)

When your data is no longer required, we securely delete or anonymise it.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential cookies: Required for the website to function (e.g. form sessions).
• Analytics cookies: Google Analytics — help us understand how visitors use our site.
• Marketing cookies: Google Ads, Meta Pixel — track conversions from our advertising campaigns.

You may disable cookies through your browser settings. Note that some website features may not function correctly without essential cookies.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, contact us at a1freedompest@gmail.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems and third-party providers

While we take all reasonable precautions, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted online.

9. Links to Third-Party Websites

Our website may contain links to external sites (e.g. Google Reviews, social media profiles). We are not responsible for the privacy practices of those websites and encourage you to read their respective privacy policies.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, complaints, or requests, please reach out:

• Email: a1freedompest@gmail.com
• Phone: 0432 700 001
• Post: Privacy Officer, A1 Freedom Pest Control, 37 Flanagan Ave, Officer VIC 3809, Australia